Generous, simple, and human. If something isn't working for you, ask — we'll fix it or refund it.
100% refund within 7 days, any reason. One-time payment, no auto-renewal. Email support@jeegenie.com with subject "REFUND" — that's the whole process.
Cancel within 7 days of any purchase and we'll refund 100% — any plan, any reason. No exit interview, no "save offer," no forms designed to wear you down. The refund posts back to the original payment method within 5–7 working days.
Once the 7-day window passes, a purchase simply runs for its stated period. All plans are one-time payments with no auto-renewal — there is nothing to cancel and your card is never stored, so nothing charges again on its own.
Email support@jeegenie.com from the address on your account. Include "REFUND" in the subject. We respond within 24 hours and process within 48. There is no in-app form because we don't believe in friction.
Every rupee you've already paid is credited in full toward Pro when you upgrade — you only pay the difference, never twice.
Your account remains active on the Free tier. You can export your data (theta history, mistake vault, notes) anytime from Settings → Export. Your data is never sold or shared with third parties.
Last updated: this page is reviewed every quarter. See also our Terms and Privacy Policy.